Privacy Policy

In short: we collect only what we need to answer enquiries and deliver our services, we never sell personal data, and marketplace data we access for a client is used only for that client and protected as described in section 5.

1. Who we are

ProductLogiq is a trading name. The controller of your personal data is Jump Turn Media s.r.o., trading as ProductLogiq, Holečkova 789/49, 150 00 Praha 5, Czech Republic, Company ID (IČO) 24851418, VAT ID CZ24851418, registered in the Commercial Register kept by the Municipal Court in Prague, file C 201580 (“ProductLogiq”, “we”, “us”). Contact: info@productlogiq.com.

2. Scope

This policy covers productlogiq.com, our communications with prospective and existing clients and partners, our e-commerce consulting and management services, and software we operate that connects to platforms such as the Amazon Selling Partner API and Amazon Ads API. It is written to meet the EU General Data Protection Regulation (GDPR) and Czech Act No. 110/2019 Coll.

3. Data we collect

• Enquiries: name, email address and message when you contact us.
• Client data: business contact details, billing information, contracts and project correspondence.
• Account access you grant: data in seller, advertising, store or analytics accounts you authorise us to work in, processed only as needed for the agreed work.
• Technical data: our hosting provider logs IP address, browser and pages requested for security. This site loads fonts from Google Fonts, which shares your IP address with Google.

We do not use analytics, advertising or tracking cookies on this website. If that changes, we will ask for your consent first.

4. Purposes and legal bases

Purpose	Legal basis (GDPR Art. 6)
Answering enquiries and preparing proposals	Steps before a contract (6(1)(b)); legitimate interest (6(1)(f))
Delivering our services	Contract (6(1)(b))
Invoicing and accounting	Legal obligation (6(1)(c))
Website security	Legitimate interest (6(1)(f))

5. Amazon and other marketplace data

• We access marketplace data only with the account owner’s explicit authorisation, and request only the minimum data and API roles needed for the functions they have authorised, such as reporting, inventory planning, listing management and advertising.
• Marketplace data is used solely to provide services to the seller who authorised it. We never sell or disclose it, never use it for marketing, never contact buyers outside the platform and never combine one client’s data with another’s.
• We do not request restricted buyer personal information unless a specific, authorised function strictly requires it. If processed, it is kept no longer than 30 days after order delivery unless the law requires longer.
• Data is encrypted in transit (TLS 1.2+) and at rest (AES-256 or equivalent). Access is limited to authorised staff using individual accounts with multi-factor authentication, and credentials are stored encrypted.
• Security incidents affecting Amazon data are reported to Amazon within 24 hours, as its Data Protection Policy requires, and to the affected seller without undue delay.
• When access is revoked or an engagement ends, we delete that seller’s marketplace data within 90 days unless the law requires us to keep it. Sellers can revoke access at any time in Seller Central under Apps and Services → Manage Your Apps.

Our handling of Amazon data follows Amazon’s Acceptable Use Policy and Data Protection Policy.

6. Sharing

We share data only with service providers acting on our instructions (hosting, Google Workspace, cloud infrastructure, accounting software), professional advisers under confidentiality, platforms you ask us to work in, and authorities where legally required. We never sell personal data.

7. International transfers

Where providers process data outside the EEA, including in the United States, we rely on an adequacy decision (such as the EU–US Data Privacy Framework) or Standard Contractual Clauses.

8. Retention

Data	Retention
Enquiries without a contract	Up to 24 months
Client contracts and correspondence	Duration of the relationship plus up to 4 years
Invoices and accounting records	10 years, as required by Czech law
Marketplace data	As in section 5
Server logs	Typically up to 30 days

9. Your rights

You can request access, correction, deletion, restriction, portability or object to processing, and withdraw consent where it applies. Email info@productlogiq.com; we respond within one month. You may also complain to the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Praha 7, uoou.gov.cz.

10. Children

Our services are for businesses and not directed at children under 16.

11. Changes

The effective date above shows the latest version. Significant changes will be communicated to clients directly.

12. Contact

ProductLogiq (Jump Turn Media s.r.o.)
Holečkova 789/49, 150 00 Praha 5, Czech Republic
info@productlogiq.com